Terms & Exclusions

• The first free accessories can be claimed anytime within the first twelve months of the Sapphire Care Plan commencing. Accessories cannot be carried over to the following twelve month period and it is the customer’s responsibility to claim the free accessories.
• Customer must return the certifier(s) on loan within one week of receiving their certifier(s). Please contact customer services to arrange collection of the loan unit(s). If not, the customer will be billed for the full replacement cost of the loaned unit(s).
• Customer must include all permanent link and channel adapters when sending a certifier for calibration.
• Calibration loan units – To ensure a loan unit is available, the calibration must be scheduled 6 weeks in advance of the requested calibration date. The calibration must also occur within 4 weeks of the calibration due date. If the calibration is scheduled outside of this time period, there is no guarantee that a loan unit will be available.
• Free repairs are not included for defects arising from fair wear and tear, wilful damage or negligence.
• If a Sapphire Care Plan is purchased for a LanTEK and FiberTEK certifier unit that is older than 60 days, prior to coverage taking effect, a prior inspection of the unit will be required to ascertain that it is in good working order. If faults are found or calibration is required, an estimate for the repair or calibration cost will be provided to you for approval. Once authorisation and payment have been received, the LanTEK and FiberTEK will receive priority service and the Sapphire Care Plan will commence upon shipment to you. If the LanTEK and FiberTEK certifier unit is in working order, no charge will be incurred for the cost of inspection and the LanTEK and FiberTEK certifier unit will be returned and the Sapphire Care Plan will commence on the date the certifier is returned.
• When purchasing the Sapphire Care Plan for FiberTEK the certifier must also be covered by the standard Sapphire Care Plan option.

To purchase your Sapphire Care Plan please contact customer services or an authorised distributor. Click here to download our brochure with full details of terms and conditions.

Exclusions

• Defects arising from fair wear and tear, willful damage or negligence