TERMS OF BUSINESS
TERMS AND CONDITIONS OF SALE
1 INTERPRETATION
1.1 In these Conditions:
“Buyer” means the person who purchases Products from the Seller subject to these Conditions;
“Conditions” means the terms and conditions of sale set out in this document;
“Contract” means any agreement between the Seller and the Buyer for the sale and purchase of the Products incorporating these Conditions;
“Delivery Address” means the address for delivery of the Products which shall be the Buyer’s principal place of business unless otherwise agreed by the Seller and Buyer in writing;
“Estimated Delivery Date” means any estimated delivery date for Products indicated by the Seller to the Buyer;
“Incoterms” means the international rules for the interpretation of trade terms of the International Chamber of Commerce as in force at the date when the Contract is made;
“Intellectual Property Rights” means all intellectual property rights of any kind existing anywhere in the world whether or not registered and all applications, renewals and extensions of the same including, without limitation, copyright, database rights, design rights, patents, trade marks, service marks, trade names and other rights in goodwill, rights in know-how, trade secrets and other confidential information;
“Products” means the goods which the Seller is to supply to the Buyer in accordance with these Conditions; and
“Seller” means TREND NETWORKS LIMITED, a company registered with company number 11325193 whose registered office is at TREND Networks House,728 London Road, High Wycombe, Buckinghamshire, HP11 1HE, United Kingdom.
1.2 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.
1.3 Words in the singular include the plural and in the plural include the singular.
1.4 A reference to one gender includes a reference to the other gender.
1.5 Condition headings do not affect the interpretation of these Conditions.
2 BASIS OF SALE
2.1 Subject to any variation under condition 2.4, these Conditions apply to all Contracts to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).
2.2 Each order or acceptance of a quotation for Products by the Buyer from the Seller shall be deemed to be an offer by the Buyer to buy Products subject to these Conditions.
2.3 No variation to these Conditions shall be binding unless made in writing and signed on behalf of both the Buyer and the Seller specifying:
2.3.1 which clause is to be varied; and
2.3.2 full details of such variation.
2.4 No order placed by the Buyer shall be deemed to be accepted by the Seller until a written acknowledgement of order is issued by the Seller or (if earlier) the Seller delivers the Products to the Buyer.
2.5 The Seller’s employees or agents are not authorised to make any representations concerning the Products unless confirmed by the Seller in writing. In entering into a Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
2.6 Any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the storage, application or use of the Products which is not confirmed in writing by the Seller is followed or acted upon entirely at the Buyer’s own risk and accordingly the Seller shall not be liable for any such advice or recommendation which is not so confirmed.
2.7 Any typographical, clerical or other error or omission in any sales literature, quotation, price list, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
3 SALE AND PURCHASE
3.1 The Buyer agrees to purchase the Products from the Seller and the Seller agrees to sell the Products to the Buyer.
3.2 No order which has been accepted by the Seller may be cancelled by the Buyer except with the written agreement of the Seller and provided that the Buyer shall indemnify the Seller in full against all loss (including loss of profit), costs (including cost of all labour and materials used), damages, charges and expenses incurred by the Seller, subject to the Seller taking all reasonable steps to mitigate any such loss.
4 SPECIFICATION
4.1 The Buyer shall ensure the accuracy of any order (including any applicable specification) submitted by the Buyer.
4.2 If the Products are to be manufactured or any process is to be applied to the Products by the Seller in accordance with any specification given by the Buyer, the Buyer shall indemnify the Seller against all loss, damages, costs and expenses awarded against or incurred by the Seller in connection with, or paid or agreed to be paid by the Seller in settlement of, any claim for infringement of any patent, copyright, design, trade mark or other intellectual property rights of any other person which results from the Seller’s use of the Buyer’s specification.
4.3 The Seller reserves the right to make any changes in the specifications of the Products which are required to conform with any applicable safety or other requirements or which do not materially affect their quality or performance.
5 DELIVERY
5.1 If the Products are to be delivered outside the EU:
5.1.1 the Buyer shall collect the Products from the Seller’s premises or such other location as may be advised by the Seller prior to delivery (“Delivery Location”) within 3 Business Days of the Seller notifying the Buyer that the Products are ready;
5.1.2 delivery of the Products shall be completed on the Products’ arrival at the Delivery Location; and
5.1.3 the Seller shall endeavour to deliver the Products to the Delivery Location on or around the Estimated Delivery Date but the Buyer acknowledges that this is a non-binding estimate only and time shall not be of the essence of the Contract. If no dates are so specified, delivery shall be within a reasonable time.
5.2 Unless the Products are to be delivered outside the EU (in which case clause 5.1 shall apply), the Seller shall endeavour to deliver the Products to the Buyer at the Delivery Address on or around the Estimated Delivery Date but the Buyer acknowledges that this is a non-binding estimate only and time of delivery shall not be of the essence of the Contract. If no dates are so specified, delivery shall be within a reasonable time.
5.3 The Seller shall be entitled to deliver the Products in instalments in which case each instalment shall be treated as an entirely separate Contract and any default or breach by the Seller in respect of any such instalment shall not entitle the Buyer to cancel any other instalment or treat the Contract as a whole as repudiated.
5.4 The Seller shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Products (even if caused by the Seller’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds 180 days
5.5 For orders in excess of 500 Product units, if the Seller delivers to the Buyer a quantity of Products up to 1% more or less than the quantity accepted by the Seller, the Buyer shall not be entitled to object to or reject the Products or any of them by reason of the surplus or shortfall.
5.6 The quantity of any consignment of Products as recorded by the Seller on despatch from the Seller’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.
5.7 The Seller shall not be liable for any non-delivery of Products (even if caused by the Seller’s negligence) unless the Buyer gives notice to the Company of the non-delivery within seven days of the date when the Products would in the ordinary course of events have been received.
5.8 Any liability of the Seller for non-delivery of the Products shall be limited to replacing the Products within a reasonable time or issuing a credit note at the pro rata Contract rate against any invoice raised for such Products.
5.9 If for any reason the Buyer fails to accept delivery of any of the Products or the Seller is unable to deliver the Products because the Buyer has not provided appropriate instructions, documents, licences or authorisations, then, without prejudice to any other right or remedy available to the Seller:
5.9.1 risk in the Products shall pass to the Buyer (including loss or damage caused by the Seller’s negligence);
5.9.2 the Products shall be deemed to have been delivered;
5.9.3 the Seller may store the Products until actual delivery is made and charge the Buyer for the costs (including insurance) of storage;
5.9.4 the Seller may sell the Products at the best price readily obtainable and (after deducting all storage and selling expenses) charge the Buyer for any shortfall below the price under the Contract; and
5.9.5 the Seller shall be entitled to charge interest (both before and after judgment) on the price payable for the Products under the Contract at 4% over the base rate from time to time of the Bank of England from the Estimated Delivery Date to the date of actual delivery.
5.10 The Buyer shall not be entitled to return to the Seller any Products which the Seller has or has had manufactured or sourced specifically to comply with an order placed by the Buyer under any circumstances other than pursuant to the provisions of clause 9 below. The Buyer shall not be entitled to return any Products unless the Seller has given its written permission to the Buyer prior to such return and the Products so returned are accompanied by a note of the reference number given to the Buyer by the Seller in respect of such Products. In such event, the Seller shall refund the price paid by the Buyer in respect of such Products, less a handling charge of 20% of the price paid in respect of such Products, with a minimum charge of £25.00 per return. All costs relating to the return of Products are the Buyer’s responsibility.
| Delivery destination | Total price of Products ordered (after the deduction of any applicable discounts but before the addition of VAT and any other applicable taxes) | Small order/delivery charge | Standard shipping terms |
| Within the UK | Less than £500 | £50 | DDP |
| £500 or more | £0 | DDP | |
| Outside the UK but within the EU | Less than €500 | €50 | DDP |
| €500 or more | €0 | DDP | |
| Outside the EU | Any order value | Delivery charge quoted at time of order | Ex-works or Buyer arranges collection |
6.4 The purchase price of the Products is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.
6.5 The Seller shall be entitled to invoice the Buyer for all amounts due under the Contract on or at any time after delivery or deemed delivery of the Products.
6.6 Unless otherwise agreed in writing, the Buyer shall pay all invoices in full and without any deduction or set off (whether in relation to such invoice or otherwise) by bank transfer on or before the last working day of the month following the month in which the invoice was issued.
6.7 Time for payment shall be of the essence of each Contract.
6.8 No payment shall be deemed to have been received until the Seller has received clear funds and all payments shall be applied to invoices and to Products listed in such invoices in the order determined in its discretion by the Seller.
6.9 All payments payable to the Seller under a Contract shall become due immediately on its termination despite any other provision.
6.10 Payments shall be made in the same currency as that of the invoice. Prior authorisation is required for payment in any currency other than the currency invoiced.
6.11 If full payment is not received by the Seller by the due date then without prejudice to any other remedy it may have, either at common law or under condition 12 of these Conditions, the Seller shall be entitled:
6.11.1 to cancel the Contract or suspend any further deliveries of Products to the Buyer under that or any other Contract;
6.11.2 to sue for the entire price of the Products; and or
6.11.3 to charge interest and costs (both before and after any judgment) at the rate of 4% over the base rate from time to time of the Bank of England on the outstanding balance; and/or
6.11.4 to require the immediate return to the Seller of all goods agreed to be sold by the Seller to the Buyer in which the property has not passed to the Buyer in accordance with the provisions of condition 12 below and the Buyer hereby agrees to reimburse to the Seller upon demand for the Seller’s costs or expenses in recovering such goods.
7 EXPORT TERMS
7.1 Unless the context otherwise requires, any term or expression which is defined in or given a particular meaning by the provisions of Incoterms shall have the same meaning in these Conditions, but if there is any conflict between the provisions of Incoterms and these Conditions, the latter shall prevail.
7.2 Where the Products are supplied for export from the United Kingdom, the provisions of this condition 7 shall (subject to any special terms agreed in writing between the Buyer and the Seller) apply notwithstanding any other provisions of these Conditions.
7.3 The Buyer shall be responsible for complying with any legislation or regulations governing the importation of the Products into the country of destination and for the payment of any duties on them.
7.4 Unless otherwise agreed in writing between the Buyer and the Seller, the Products shall be delivered FOB the air or sea port of shipment and the Seller shall be under no obligation to give notice under section 32(3) of the Sale of Goods Act 1979.
7.5 The Buyer shall be responsible for arranging for testing and inspection of the Products at the Seller’s premises before shipment. The Seller shall have no liability for any claim in respect of any defect in the Products which would be apparent on inspection and which is made after shipment, or in respect of any damage during transit.
7.6 Unless otherwise required by the Seller, payment of all amounts due to the Seller shall be made by irrevocable letter of credit, in a form acceptable to the Seller, to be opened by the Buyer in favour of the Seller and confirmed by a bank in the United Kingdom acceptable to the Seller within 14 days after the Contract is concluded.
8 EQUIPMENT
8.1 The Seller may, from time to time, supply the Buyer with loan or demonstration equipment (“Equipment”). The ownership of the Equipment shall remain with the Seller but risk in the Equipment shall pass to the Buyer on delivery. The provisions of condition 12 shall apply to the Equipment.
8.2 The Seller reserves the right to invoice the Buyer in accordance with the Seller’s published price list from time to time for any Equipment which the Buyer fails to return to the Seller within a reasonable timescale following the request by the Seller for the return of such Equipment.
9 QUALITY
9.1 The Seller warrants that the Products will be, on delivery and for the period stated in condition 9.3, of satisfactory quality within the meaning of the Sale of Goods Act 1979 and be reasonably fit for any particular purpose for which the Products are being bought provided the Buyer had made known that purpose to the Seller in writing and the Seller confirmed in writing that it is reasonable for the Buyer to rely on the skill and judgement of the Seller, PROVIDED THAT:
9.1.1 the Seller shall be under no liability in respect of any defect in the Products arising from any drawing, design or specification supplied by the Buyer;
9.1.2 the Seller shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage or negligence by the Buyer or persons using the Products, abnormal working conditions, failure to follow the Seller’s written instructions or misuse or alteration or repair of the Products without the Seller’s approval;
9.1.3 the Seller shall be under no liability if the total price of the Products has not been paid by the due date for payment;
9.1.4 any such defect in or failure to meet any such specification by the Products shall be notified to the Seller in writing as soon as reasonably practicable after the Buyer discovers such defect or non-conformity; and
9.1.5 the above warranty does not extend to parts, materials or equipment not manufactured by the Seller, in respect of which the Seller shall endeavour to transfer to the Buyer the benefit of any warranty or guarantee given by the manufacturer to the Seller.
9.2 The Seller shall not be liable for a breach of any of the warranties in condition 9.1 unless:
9.2.1 the Buyer gives written notice of the defect to the Company, and, if the defect is as a result of damage in transit to the carrier, within 3 days of the time when the Buyer discovers or ought to have discovered the defect; and
9.2.2 the Seller is given a reasonable opportunity after receiving notice of examining such Products and the Buyer (if asked to do so by the Seller) returns the Products to the Seller’s place of business at the Seller’s cost for the examination to take place.
9.3 The warranty periods are as follows unless otherwise stated by the Seller:
| Product | Warranty period (from date of delivery) |
| Rechargeable batteries | 6 months |
| Repairs | 3 months |
| All other products | 12 months |
9.4 In the event of any valid claim under clause 9.1 above being made by the Buyer, the Seller shall at its option replace or repair the Products (or the defective part in question) free of charge or, at the Seller’s sole discretion, refund to the Buyer the price of the Products (or a proportionate part of the price as appropriate) provided that, if the Seller so requests, the Buyer shall, at the Seller’s expense, return to the Seller the Products or the part of such Product which is defective.
10 LIMITATION OF LIABILITY
10.1 Subject to condition 10.3, the following provisions set out the entire financial liability of the Seller (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
10.1.1 any breach of these conditions, including any deliberate breach of these conditions by a party, or its employees, agents or subcontractors;
10.1.2 any use made or resale by the Buyer of any of the Products, or of any product incorporating any of the Products; and
10.1.3 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
10.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.
10.3 Nothing in these conditions excludes or limits the liability of the Seller:
10.3.1 for death or personal injury caused by the Seller’s negligence; or
10.3.2 for any Claim under condition 11; or
10.3.3 for any matter which it would be illegal for the Seller to exclude or attempt to exclude its liability; or
10.3.4 for any intentional repudiatory breach; or
10.3.5 for fraud or fraudulent misrepresentation.
10.4 Subject to condition 10.2 and condition 10.3:
10.4.1 the Seller’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
10.4.2 the Seller shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.
11 INTELLECTUAL PROPERTY RIGHTS
11.1 Unless otherwise agreed between the parties, all Intellectual Property Rights in and to the Products belong to the Seller and/or its licensors.
11.2 The Buyer shall not modify, adapt, develop, reverse engineer, decompile, or disassemble any Products except to the extent that it’s right to do so cannot be excluded under applicable law.
11.3 Software forming part of, loaded within or associated with the Products is proprietary to the Seller and may not be copied, used or supplied to any third party without the Seller’s prior written consent.
11.4 The Seller shall at its expense defend any action against the Buyer and pay all damages and costs awarded against the Buyer (except to the extent that the Buyer is entitled to recover such sums under any policy of insurance) based on a claim that any of the Products constitute an infringement of any Intellectual Property Rights or misuse any confidential information belonging to any third party (a “Claim”)
PROVIDED THAT:
11.4.1 the Seller shall be notified promptly in writing by the Buyer of any notice of a Claim;
11.4.2 the Seller shall have the sole control of the defence of any action on a Claim and all negotiations for settlement or compromise;
11.4.3 the Buyer shall allow its name to be used in proceedings if necessary and provide all reasonable assistance in defending any action; and
11.4.4 the Buyer shall take all steps reasonably possible to mitigate or reduce any damages and costs which may be awarded against it as a result of a Claim.
11.5 If a Claim is successful or the Seller considers that it is likely to be successful, the Seller may, at its option or as part of a settlement or compromise, modify the Products so that they are non-infringing or terminate the Contract in so far as it applies to those Products subject to the Claim, in which latter case the Seller shall refund to the Buyer the price paid for such Products less depreciation on a straight line basis over the life of the Products as determined by the Seller.
11.6 In no event shall the Seller have any liability under this condition 11 with respect to any Claim based on the use of the Products in combination with any other product or equipment not supplied by the Seller.
11.7 This condition 11 states the entire obligation and liability of the Seller with respect to infringement of Intellectual Property Rights.
12 RISK AND TITLE
12.1 Risk of damage to or loss of the Products shall pass to the Buyer on delivery or deemed delivery under these Conditions.
12.2 Notwithstanding delivery and the passing of risk in the Products, or any other provisions of these Conditions, the ownership of the Products shall not pass to the Buyer and shall be retained by the Seller until the Seller has received in full, in cleared funds, all sums in respect of the Products and all other sums which are or which become due from the Buyer on any account.
12.3 Until ownership of the Products has passed to the Buyer, the Buyer shall:
12.3.1 hold all goods owned by the Seller on a fiduciary basis as the Seller’s bailee;
12.3.2 store them in such a way that they are clearly identifiable as the Seller’s property;
12.3.3 maintain records of such goods, identifying them as the Seller’s property; and
12.3.4 keep them in satisfactory condition, properly stored, protected and insured.
12.4 The Buyer shall be entitled to resell or use such goods in the ordinary course of its business before ownership has passed to it but shall account to the Seller in respect of the proceeds of sale or otherwise of such goods, whether tangible or intangible, including insurance proceeds, and shall keep all such proceeds separate from any other monies or property of the Buyer and third parties and, in the case of tangible proceeds, properly identified, stored, protected and insured.
12.5 The Buyer shall maintain records of the persons to whom it sells or disposes of such goods and of the payments made by such persons for such goods and will allow the Seller to inspect these records and the goods themselves on request. The Seller shall be entitled to trace the proceeds of sale or otherwise of such goods.
12.6 For the avoidance of doubt, the Products and all other goods supplied to the Buyer by the Seller which are in the Buyer’s possession shall be presumed to belong to the Seller unless the Buyer can prove otherwise.
12.7 The Buyer’s right to possession of the Products shall terminate immediately if:
12.7.1 the Seller has a right to terminate the Contract under condition 14.1 (irrespective of whether the Seller terminates the Contract); or
12.7.2 the Buyer encumbers or in any way charges any of the Products.
12.8 Until such time as the property in any Products owned by the Seller passes to the Buyer, the Seller shall be entitled at any time to require the Buyer to deliver up such Products to the Seller. The Buyer grants the Seller, its agents and employees an irrevocable licence at any time to enter any premises where the Products are or may be stored in order to inspect them, or, where the Buyer’s right to possession has terminated, to recover them.
12.9 The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the goods which remain the property of the Seller. But if the Buyer does so, all monies owing by the Buyer to the Seller shall (without prejudice to any other right or remedy of the Seller) forthwith become due and payable.
12.10 On termination of the Contract, howsoever caused, the Seller’s (but not the Buyer’s) rights contained in this condition 12 shall remain in effect.
13 LAWS AND REGULATIONS
The Buyer shall comply with all laws and regulations relating to the ownership and use of the Products including health and safety requirements.
14 TERMINATION
14.1 The Seller shall, without limiting any other right or remedy available to it, be entitled to suspend any further deliveries under and/or terminate the Contract forthwith by notice in writing to the Buyer if the Buyer:
14.1.1 commits an irremediable breach of the Contract, persistently repeats a remediable breach or commits any remediable breach and fails to remedy it within 30 days of receipt of notice of the breach requiring remedy of the same; or
14.1.2 (being a company) is unable to pay its debts within the meaning of s.123 of the Insolvency Act 1986 or shall convene a meeting of its creditors or if a proposal shall be made for a voluntary arrangement within Part I of the Insolvency Act 1986 or a proposal for any other composition, scheme or arrangement with (or assignment for the benefit of) its creditors or a receiver, administrator, administrative receiver or similar officer is appointed over all or a substantial part of the undertaking or assets of the Buyer or if a petition is presented or a meeting is convened for the purpose of considering a resolution or other steps are taken for the winding up of the Buyer (whether by the presentation of a winding up petition or otherwise) or for the making of an administration order (other than for the purposes of reconstruction or amalgamation); or
14.1.3 (being an individual) is unable to pay his debts within the meaning of s.268 of the Insolvency Act 1986 or a petition is presented for his bankruptcy or the Buyer makes an arrangement or compromise for the benefit of his creditors whether pursuant to the provisions of Part VIII Insolvency Act 1986 or otherwise; or
14.1.4 (being a partnership) is unable to pay its debts or a petition is presented for the winding up of the Buyer under the provisions of the Insolvent Partnerships Order 1994 whether or not involving individual insolvency proceedings against the Buyer’s partners and presented by creditors or by the partners themselves or such a petition is presented in conjunction with bankruptcy or individual insolvency or petitions against any partner or if the Buyer enters into any composition, scheme of arrangement or voluntary arrangement including the business and assets of the Buyer or the share of any partner or in the event of any action for a partnership account and/or a winding up of or a dissolution of the Buyer under the Partnership Act 1890 or if any of the states of affairs or events described in condition 14.1.3 exist or occur to or in relation to any of the partners or if the Buyer is dissolved; or
14.1.5 ceases or threatens to cease to carry on business: or if the Seller reasonably apprehends that any of such events is about to occur in relation to the Buyer and notifies the Buyer accordingly.
14.2 In the event of termination by the Seller pursuant to clause 14.1 above then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under it without any liability to the Buyer and, if the Products have already been delivered but not paid for, the price shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary and the Seller shall be entitled to charge interest (both before and after any judgment) at the rate of 4% over the base rate from time to time of the Bank of England from the time of such cancellation or suspension until the Seller receives payment.
15 NOTICES
15.1 Subject to clause 15.3, any notice required to be given under any Contract, shall be in writing and shall be delivered personally, or sent by pre-paid recorded delivery (or, for notices sent internationally, international registered post) or sent by fax or email to the other party’s address, fax number or email address, as appropriate, as specified by the relevant party by notice in writing to the other party.
15.2 A notice delivered by hand shall be deemed to have been received when delivered (or, if delivery is not in business hours, at 9.00 am on the first business day following delivery). A correctly addressed notice sent by post shall be deemed to have been received at the time when it would have been delivered in the normal course of post. A notice sent by fax or email shall be deemed to have been received at the time of transmission (as shown by the timed printout obtained by the sender).
15.3 A notice to terminate a Contract shall not be validly given if sent by email.
16 ASSIGNMENT
16.1 The Seller may assign the Contract or any part of it to any person, firm or company.
16.2 The Contract is personal to the Buyer and the Buyer may not assign, transfer, sub-contract or otherwise part with the Contract or any right or obligation under it without the Seller’s prior written consent.
17 FORCE MAJEURE
The Seller reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Products ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Seller including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 60 days, the Buyer shall be entitled to give notice in writing to the Seller to terminate the Contract.
18 Confidential Information
18.1 Any written, electronic or oral information/technology received by Buyer pursuant to this Agreement which is delivered by Seller to Buyer shall be deemed “Confidential Information,” which is the sole property of Seller. Confidential Information shall specifically not include
18.1.1 information which, on the date of disclosure, becomes generally available to the public, other than as a result of a disclosure, directly or indirectly, by the Buyer or any of its agents or representatives, or
18.1.2 became available to the Buyer on a non-confidential basis from a source other than Seller, which source was not itself bound by a confidentiality agreement with Seller.
18.2 Buyer shall not:
18.2.1 disclose any Confidential Information to any person other than Buyer’s employees and with respect to such employees, only to the extent necessary to perform the obligations under general conditions.
18.2.1 not make use of any Confidential Information except to the extent necessary to perform the obligations.
18.2.3 impose these obligations on anyone to whom it discloses the Confidential Information. Buyer will return all copies of Confidential Information to Seller upon the termination, for any reason, of this Agreement. Without limiting the generality of the foregoing, Buyer shall not copy, modify, translate, disassemble, decompile or reverse engineer any Product, in whole or in part, except as authorised in writing by Seller. The parties acknowledge that any breach of this provision shall cause irreparable injury to Seller.
19 Personal Data Protection
19.1 Buyer acknowledges that it may receive from Seller personally identifiable information pertaining to customers and potential customers (“Personal Data”). In no event shall Seller and Buyer be jointly responsible for, or be deemed joint controllers of, such Personal Data. Unless the parties otherwise agree in writing, the Buyer and Seller acknowledge that Seller is a controller of the Personal Data it discloses to Buyer, and that Buyer will process that Personal Data as a separate and independent controller.
19.2 Buyer shall use, disclose, and otherwise process Personal Data only for the purposes for which Seller provided the Personal Data and/or in accordance with applicable data protection laws, including the EU General Data Protection Regulation (Regulation 2016/679) (as may be amended, superseded or replaced), all other supplemental or implementing laws relating to data privacy in the relevant European member state, and all analogous privacy laws of other countries. Buyer shall take measures necessary or required to ensure that a transfer of Personal Data to a third party or outside of the jurisdiction where Buyer received the Personal Data is in compliance with applicable data protection laws.
19.3 Buyer shall implement appropriate technical and organizational measures to protect the Personal Data from (i) accidental, unauthorized, or unlawful destruction; and (ii) loss, alteration, unauthorized disclosure of, or access to the Personal Data. Buyer shall promptly notify Seller of any inquiry, communication, request, or complaint relating to Buyer’s processing of the Personal Data transferred to it under this Agreement, which is received from: (i) any governmental, regulatory or supervisory authority; (ii) and individual to whom the Personal Data pertains; or (iii) any other person or entity.
19.4 Seller’s full privacy policy is available upon request or can be viewed on the Seller’s website at: www.trend-networks.com.
20 Anti-bribery Compliance
20.1 The Buyer shall:
21.1.1 comply with all applicable laws, statutes, regulations relating to anti-bribery and anti-corruption including but not limited to the United Kingdom Bribery Act 2010 (“Relevant Requirements”);
21.1.2 not engage in any activity, practice or conduct which would constitute an offence under sections 1, 2 or 6 of the United Kingdom Bribery Act 2010 if such activity, practice or conduct had been carried out in the UK;
21.1.3 have and shall maintain in place its own policies and procedures, including adequate procedures under the United Kingdom Bribery Act 2010, to ensure compliance with the Relevant Requirements, and will enforce them where appropriate;
20.2 For the purpose of this Article 21, the meaning of adequate procedures and foreign public official and whether a person is associated with another person shall be determined in accordance with section 7(2) of the United Kingdom Bribery Act 2010 (and any guidance issued under section 9 of that Act), sections 6(5) and 6(6) of that Act and section 8 of that Act respectively. For the purpose of this Article 14, a person associated with the Buyer includes but is not limited to any agent, delegate or subcontractor of the Buyer.
21 VARIATION
The Seller reserves the right to revise and amend these Conditions from time to time. Each Contract will be subject to the conditions in force at the time that Products are ordered if the Seller notifies the Buyer of the change to these Conditions before confirming the order (in which case the Seller shall assume that the Buyer has accepted the change to the Conditions, unless the Buyer notifies the Seller to the contrary).
22 GENERAL
Each right or remedy of the Seller under the Contract is without prejudice to any other right or remedy of the Seller whether under the Contract or not.
22.1 If any provision of the Contract or these Conditions are found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract or these Conditions and the remainder of such provision shall continue in full force and effect.
22.2 Failure or delay by the Seller in enforcing or partially enforcing any provision of the Contract shall not be construed as a waiver of any of its rights under the Contract.
22.3 Any waiver by the Seller of any breach of, or any default under, any provision of the Contract by the Buyer shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
22.4 The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.
22.5 These Conditions and any dispute or claim arising out of or in connection with them or its subject matter shall be governed by and construed in accordance with English law.
22.6 The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Conditions or its subject matter (but the Seller shall be entitled to enforce any judgement obtained in an English Court in the courts of another relevant jurisdiction).
23 Lifetime Support Promise
23.1 PARTICIPANTS – This Lifetime Support Promise (“Promise”) is only open to Participants. A Participant (“Participant”) is an end user that can be a person or a legal entity (company). TREND Networks Ltd (“Trend”). reserves the right to verify the eligibility of Participants and/or to exclude Participants at its sole discretion at any time for any reason.
23.2 PRODUCTS COVERED – The Promise is applicable to the higher value testers that Trend can repair and/or calibrate including SignalTEK II, SignalTEK II FO, SignalTEK CT, SignalTEK NT, SignalTEK 10G, LanTEK II, LanTEK III, LanTEK IV, LanTEK IV-S FiberTEK FDX, FiberTEK III, FiberTEK IV, LanXPLORER Pro, NaviTEK II, NaviTEK NT and NaviTEK IE. All other testers are not covered by the Promise.
23.3 HOW TO PARTICIPATE – If Trend can no longer repair/calibrate a tester listed in article 23.2 the Participant will be eligible for the 30% discount on the latest generation tester.
23.4 The Participant must purchase the latest generation tester from an authorised distributor or wholesaler or from the Trend ecommerce shop.
23.5 The Participant is required to ship the old tester back to the authorised distributor, wholesaler or Trend to qualify for the 30% discount.
23.6 This offer cannot be used in conjunction with any other offer or promotion.
23.7 DISCLAIMER Trend shall not be liable for any failure to fulfil this offer where such failure is caused by any supervening circumstances amounting to force majeure (meaning: beyond Trend’s reasonable control) and/or events which, without the fault of either party, render performance impossible or incapable of satisfactory execution.
23.8 Trend reserves the right to withdraw this offer at any time and/or to unilaterally change the terms and conditions without incurring any liability.
24 “Rapid Resolution”
24.1 PARTICIPANTS – This Rapid Resolution (“Support”) is only available to Participant. A Participant (“Participant”) is an end user or authorised distributor/wholesaler that can be a person or a legal entity (company). TREND Networks Ltd (“Trend”). reserves the right to verify the eligibility of Participants and/or to exclude Participants at its sole discretion at any time for any reason.
24.2 GEOGRAPHIC COVERAGE – The Support is available in regions where Trend operates Technical Support including Europe, USA and Canada.
24.3 Support is available in those regions during local business hours only. Europe: 9am to 5pm Central European Time Monday to Thursday and 9am to 4pm Central European Time on Friday. USA and Canada: 9am to 5pm Central Time Monday to Friday.
24.4 Technical Support in Europe is available in English, French and German languages. Technical Support in USA/Canada is available in English language.
24.5 DISCLAIMER Trend shall not be liable for any failure to fulfil this Support where such failure is caused by any supervening circumstances amounting to force majeure (meaning: beyond Trend’s reasonable control).
24.6 Trend reserves the right to withdraw this Support at any time and/or to unilaterally change the terms and conditions without incurring any liability.
25 Returns
25.1 Seller may, at its discretion and in writing, allow an order to be cancelled where there is no fault with the product subject to the conditions in 25.2
25.2 Customers may only return products to Seller, and receive a credit or refund and on the following conditions and compensation levels:
(i) The Customer should contact Seller to obtain a returns number (to be quoted on all relevant paperwork);
(ii) A non-fault return must be made within 30 days of the date of delivery (as stated on the delivery documentation);
(iii) Products must be returned to Seller adequately packed and clearly labelled, with the Seller returns reference quoted on the outside of the carton/box; and
(iv) The Customer must quote the original Seller invoice reference number at the time of return, otherwise any credit given for the returned products will be based upon the lowest sales price.
25.3 Where the Customer returns products to Seller not in accordance with these terms and conditions (for example, after the period for returns has expired or in an unfit state) Seller may refuse to accept the return and return the products to the Customer at the Customer’s expense or may apply a handling charge which relates to the actual cost of reprocessing.
25.4 Seller accepts no responsibility for any loss of or damage to products in transit from Customer to Seller or for any items received by Seller with them.
25.5 Compensation will only be credited under the following conditions and amounts for order in transit or delivered to the buyer at the time of claim.
| Condition | Amount of invoiced |
| Faulty product | 100% |
| Delivery not according to order (wrong product) Seller responsible | 100% |
| Buyer returned with packaging damaged, opened and kit contents missing | 90% |
| Incorrect order by buyer | 90% |
| Order cancelled by buyer | 90% |
| Stock return within 30 days of order date | 90% |
| Item made for specific specifications (See Section 5.10) | 80% |
